• Transformed the fragmented IT support staff into a cohesive team
• Designed and implemented an internal customer request tracking solution
• Implemented a lightweight project initiation and tracking methodology
• Engaged with key clients to define a product roadmap for CPI's order fulfilment web portal
• Negotiated a new mobile telephony contract resulting in a 35% annual saving

Endorsements

"Sean worked for me as IT Director for CPI Books. He inherited a disparate organization but did an excellent job in giving the IT function a clear direction and getting the whole team focused on the key business objectives. As well as implementing a project priority system with the Executive Team he was also extremely responsive to events that needed a quick response. He built a solid team having inherited a number of individuals and through this delivered a number of key projects. Sean is an IT Director that uses IT to the benefit of the business, through using both the right applications and utilizing the right support infrastructure and I would have no hesitation in recommending him." - Mike Williams