SABMiller are the world's 2nd largest beer producer by volume and are a FTSE top 15 company. They have a complex IT environment with a large number of vendors providing solutions & support.

During my time with SABMiller I completed multiple assignments across their regional, corporate and global technology teams.

  • Designed and implemented ITIL based controls for Incident, Problem and Change management
  • Successfully managed multiple major / complex incidents reducing volume and eliminating re-occurrence
  • Matrix managed technical teams across a complex vendor landscape
  • Specified and delivered various technology solutions
  • Project managed the build of a new Incident Management function delivered from India


"I have known Sean for many years now and have always admired his ability to understand deep technical issues combined with his ability to communicate about them at an executive level . Apart from his core technical skillset Sean has a very broad general technical understanding and has the ability to gain good understanding of new areas very quickly. Sean is a strong team player and creates loyalty and dedication in his teams by leading from the front. He builds strong relationships easily." - Chris Hedges

"Sean is one of the most pleasurable, intelligent, knowledgeable, clear-spoken, straight-forward, down-to-earth individuals I have ever had the pleasure of working with. Sean is one of those rare breed that will not only tell you like it is, but will then walk you through how you might go about making it better, then help you make it better, then walk away happy because he has helped you deliver success, without ever asking for anything in return. Regardless of his senior management experience, Sean remains one of the most broadly experienced technical experts I have had the pleasure of working with. Sean can quite literally turn his hand and mind to any work, and will dedicate all of his time and energy to delivering success." - Emerson Freedman

"I worked closely with Sean on his work on maturing the Incident and Major Incident global processes for SABMiller Global Services. He is a pleasure to work with and his quality of work supports the obvious wealth of experience he has in the Service Management space. He also has the technical knowledge that backs his service management work up." - Anthony Phillips

"Sean is a contractor who delivers the dedication and integrity levels expected from a full-time employee. He consistently performs beyond expectations, resolving major incidents across Europe with a highly diverse infrastructure and working to address root causes. Sean is glad to pass on his considerable experience and use his broad technical capabilities to help all those who can benefit. An individual that we all enjoy working with, he is the consummate professional and fits easily into a busy, demanding multi-national team with great confidence." - Ian Marshall